Thirty years experience testing and manufacturing quality long life pins and bushings for high wear environments on vehicles and like applications.
  
 
 
KAISER QWIKKIT TRAINING WORKBOOK
for Spring Suspension Repairs - Page 3 of 4
 
SAMPLE
SELLING
SITUATION...		 PROBLEM
SOLVING...
TIPS FOR SALESPERSON WITH CUSTOMER
Salesperson: Good morning. How can I help you?
Customer: I need to change some spring pins on my truck.
Salesperson: We have Kaiser spring pins that are easy to install. You don't have to take the spring off the truck. You can do all the work with a few tools. That means repairs can be done in less than half the time because you don't have to send them out to ream the bushings.
Customer: That sounds good. But I guess they are all the same. Grease them once then they won't take grease again. They're worn out in no time.
Salesperson: Kaiser is different. They have grease grooved pins and bushings. The double figure 8 grease grooving on the pin keeps grease over the entire surface as it reacts with the spiral grease grooved bushing. They grease every time.
Customer: That would be great!
Salesperson: That's not all. Kaiser is the only repair kit with a bushing assembly that has an engineered grease seal in each end. The seals keep the grease in and the dirt out. The combination of grease grooves and seals will give you fewer repairs over the life of the truck and less spring breaks.
Customer: That's what I want. I'll try them for the shackles. I bought my truck in '95 and I think it has 4" wide taper leaf springs on a 12,000 lb. axle.
Salesperson: I'll look that up to get the part number. Would you like me to arrange for our Service Department to install them? ...
Customer: OK! But, I need to be on the road tomorrow.
Salesperson: I am sure we can get that out for you.
QUESTIONS and ANSWERS
Here are some of the questions most frequently asked about Kaiser Spring Pin Kits ... and answers you can share with your customers.
Q: We grease them once, after that they don't take grease. Are your pins different?
A: The pins and bushings are grease grooved to provide three times more grease. The double figure 8 grooving on the pin moves grease evenly across the bearing surface in conjunction with the grease grooving on the pin.
Q: How can I tell what spring pin kit I need?
A: First look in the current Kaiser Cross Reference Catalog under "Spring Section". Start with vehicle, model, then pin type followed by dimensions. When in doubt call "Customer Service at 1-888-854-6474".
Q: Is there a Kaiser kit for threaded pins?
A: All Kaiser kits use straight pins. The threaded bushing has to be removed from the spring eye to use Kaiser. This can be done by breaking the welds on each end of the spring eye and driving the threaded bushing out. Remove rough weld edges from the eye and drive in Kaiser bushing assembly following Kaiser instruction sheet.
Q: Why wouldn't the pin fit the spring eye after the bushing assembly was driven in?
A: The forged spring eye is not round. The bushing assembly opens up the eye enough to accept the pin. Where the pin stops in the bushing assembly a high spot in the spring eye is preventing the pin from passing through the bushing assembly. To remove the high spot, drive the bushing assembly back out of the eye the same direction it was driven in with a driver. Remove the high spot with emery cloth, rasp or deburring tool. Clean eye, apply grease to bushing assembly lead edge and drive it in again. This can be done any number of times without damaging the bushing assembly.
Q: The spring pin fits too loose in the bushing. What should I do?
A: The spring eye is worn out. For safety reasons the spring should be replaced.